Branch, store & showroom network
Wherever you live in the UK you're not far from one of our branches, stores, or showrooms. Our success is built on relationships, not only with our customers but also between our colleagues, working together to deliver the highest standard of service.
We also have office hubs with hot desks and meeting rooms above many of our branches and distribution sites, enabling most support function colleagues to balance remote and office working, and split their working week accordingly.
In addition, our Staircraft business has it's head office in Coventry while Toolstation has theirs in Bridgewater - both supporting hybrid ways of working for their business support teams in a similar fashion to our other sites. Toolstations head office also hosts a dedicated contact centre where colleagues answer over 18,000 inbound calls, emails and social media queries per week - ensuring customers get the very best service every time they make contact.
Distribution Centres
Our distribution centres are strategically located around the UK - in Northampton, Lutterworth, Coventry, Daventry, Manchester and Bridgewater - to receive and send out the thousands of products and materials we sell, both across our branch and store networks, or directly to customers.
They're hives of activity where, given the nature of our products and materials, the use of manual handling equipment is commonplace. Collectively processing hundreds of millions of units per year.
Manufacturing sites
Our Staircraft business operates 9 manufacturing facilities across 3 sites in the UK, from where colleagues produce fully-integrated stair, door, and floor solutions - which both improve site safety and provide hassle-free installation, using market-leading CNC technology that has been specifically designed to create innovative, time-saving and safety solutions for tradespeople
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Branch, Store & ShowroomsContent Type
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Summary
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