Tool Hire Supervisor

Job Title: Tool Hire Supervisor
Location: BSS Edinburgh
Job Type: Full-time

At BSS, we are dedicated to providing exceptional service and high-quality products to our customers. As part of Travis Perkins plc, we are a market leader in our industry, offering a great place to build a career with real opportunities for growth and development.

About the Role:

We are looking for a proactive and customer-driven Tool Hire Supervisor to take ownership of our tool hire department. You will play a key role in ensuring smooth day-to-day operations, delivering excellent customer service, and identifying opportunities to grow the business. This role is ideal for someone with strong leadership, sales, or customer relationship experience—no previous tool hire experience is required, as full training will be provided.

Key Responsibilities:

• Take responsibility for the overall performance of the tool hire department, ensuring efficiency and high service standards.

• Engage with customers, providing  advice on hire solutions to meet their needs.

• Build and maintain strong customer relationships, identifying opportunities to increase revenue and grow the department.

• Drive sales by promoting hire services and ensuring customers receive the best possible experience.

• Manage equipment availability, ensuring all tools are well-maintained and ready for hire.

• Ensure all health and safety procedures are followed within the department.

• Provide guidance and support to team members where needed.

What We’re Looking For:

• Experience in a supervisory, sales, or customer-facing role with a focus on building relationships.

• A confident and motivated individual with excellent communication skills.

• A commercial mindset with a drive to meet targets and grow the business.

• Strong organisational skills and a keen eye for detail.

• A willingness to learn about tool hire products and develop expertise (full training provided).

What’s in It for You?

• Full training and development to build your knowledge and skills in tool hire.

• A dynamic, customer-focused environment with plenty of variety.

• Opportunities for career progression within the business.

• Competitive salary and benefits package.

At BSS, we are more than just a business; we are a team that values dedication, growth, and opportunity. If you are ready for a new challenge and have the skills to excel in this role, we’d love to hear from you. Apply today!

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