Customer Service Apprenticeship

Joining our friendly and hard working family as a Customer Service Apprenticeship, you'll be on the front line dealing with our customers that come into our shop.  As part of the branch team, you will play a vital role in our continued success, providing a first class service.

What you’ll be doing?

Not one day is the same as the next in BSS branch life, but here are a few pointers:

You’ll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie. This will vary between talking to customers in our trade counter or speaking to them over the phone. You’ll be working with a team to get our products to the customer safely and efficiently. Everyday will be different and you will get to experience all that a BSS branch has to offer.

You will be based inside, processing our customer orders, answering the phone, keeping stock and facing up shelves. You will also be dealing with supplier deliveries and accurately book them in the branch.

You will also gain experience in our warehouse, gaining knowledge of the products to provide the best service to our customers and with the administration team to fully understand all areas of the business.

Full training is provided to use our systems and a coach will be assigned to help you on your development programme for the first 12 months.

Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly at all times, you will likely get to know our customers on a first name basis.

Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, this means maintaining a tidy and safe working environment.

You’ll find opportunities and benefits that make a career rewarding and worthwhile. It’s no coincidence that our average length of service is 10 years. It’s because we do all we can to make BSS a great place to work.

How we’ll support you?

Right from the start of your career with us, you’ll be supported in your development. You’ll join our Service and Know How Programme, a 12 month Apprenticeship that will give you tools to be successful in your role. Over your apprenticeship, you’ll explore our safety culture, the products we sell, the services we provide and understand more about our customers.

Through 1:1 coaching and mentoring, you’ve got a fantastic support network that will support you, not only through the apprenticeship programme, but your day to day development.

Over the year, you will build the foundations for your future career as well as gaining a nationally recognised qualification. With apprenticeships covering 90% of our roles, there’s also multiple development opportunities to fast track your career within our Group.

Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.

What are we looking for?

Future leaders of our business are critical to our success and that’s why we’re recruiting new Apprentices who are keen to immerse themselves and work across all areas of our branches with the ambition and desire to build a career with us. 

Training on offer

As part of your role you will enrol onto a 12 month programme, you will gain a Level 2 Trade Supplier qualification. All of your learning is “on the job”, BSS values a work-life balance and there is no need for you to complete any of your work “out of hours”. The training consists of a number of modules and you will have a dedicated coach that will guide you throughout, as well as being supported by your line manager (and in my case a really supportive team who I consider to be my friends!) 

Just remember you are never too old to start a Development Programme!

Once your development programme is completed you will remain a valued member of the team.

Sociable working hours

Our working hours also offer a great work life balance; most of our customers choose to enjoy their weekends and bank holidays which means you can too!

You will be working 40 hours per week between 7:30am-4:30pm with a early finish on Fridays and your weekends will be free!

Not only will you gain a qualification off the back of this programme, but Travis Perkins have a tonne of benefits too:

⦁    22 days annual leave, pension, bonus and staff discount (Including 20% off at Toolstation!)

⦁    Discounts at various retailers including Curry's, Tesco, Boots, John Lewis + many more!

⦁    BSS is part of the Travis Perkins plc group. Our group has a number of different businesses under its umbrella meaning plenty of opportunity for internal movement and progression, it’s strongly encouraged here.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

*Applications currently open to candidates aged 18+

Are you ready to join our team and take the next step in your career? Apply now!

You be you, it makes us, us.

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