Customer Service Apprenticeship
- Permanent - Full time
- BSS
- Dundee, City of Dundee
hrs/pw
Monday to Thursday 8am till 5pm Friday 8am - 4pm (NO WEEKENDS)
Dundee
This vacancy has now expired. Please see similar roles below...
Joining our friendly and hard working family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success, providing a first class service.
What will I be doing?
Not one day is the same as the next in BSS branch life, but here are a few pointers:
Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly at all times, you will likely get to know our customers on a first name basis.
You will be based inside, processing our customer orders, answering the phone, keeping stock and facing up shelves.
You will also be dealing with supplier deliveries and accurately book them in the branch.
Full training is provided to use our systems and a coach will be assigned to help you on your development programme for the first 12 months.
Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, this means maintaining a tidy and safe working environment.
My name is Natalie, and I currently work as part of the Recruitment Team here at Travis Perkins, but I started off my career in my local branch when I was 18 completing a development programme, which I then became a Branch Supervisor. Let me tell you more about us, and why you should consider a career with our brilliant business.
Let’s be honest, no one grows up with a burning passion to work in a builders merchant (well, I know I certainly didn't!). I didn't really know what to expect, but since joining, I have been supported by an amazing team that have an unrivalled passion to provide an excellent level of service to our local customers (typically builders and tradespeople) and I’m now working in a completely different area of the business in an area that I love.
Training on offer:
As part of your role you will enrol onto a 12 month programme, you will gain a Level 2 Trade Supplier qualification. All of your learning is “on the job”, BSS values a work-life balance and there is no need for you to complete any of your work “out of hours”. The training consists of a number of modules and you will have a dedicated coach that will guide you throughout, as well as being supported by your line manager (and in my case a really supportive team who I consider to be my friends!)
Just remember you are never too old to start a Development Programme!
Once your development programme is completed you will remain a valued member of the team.
Not only will you gain a qualification off the back of this programme, but Travis Perkins have a tonne of benefits too:
22 days annual leave, pension, bonus and staff discount (Including 20% off at Toolstation!)
Discounts at various retailers including Currys, Tesco, Boots, John Lewis + many more!
BSS is part of the Travis Perkins plc group. Our group has a number of different businesses under its umbrella meaning plenty of opportunity for internal movement and progression, it’s strongly encouraged here.
Sociable working hours
I hope that you’re as excited about this role as I am, and that my first hand experience has provided a small insight into what we do here. Apply today, you won’t regret it! 18+
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
*Applications currently open to candidates aged 18+
You be you, it makes us, us.
For this role a driving licence is required
#TP/BC/4
Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email
Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
Who we are
Roles you may be interested in
We are sorry but your search has returned no results.
Please try some of the links below to find what you are looking for:
Our stories
![lydiay](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/U_YN-Q-xeklUJAjan6PR_Q/75/tp2.png)
Teaser
Branch, Store & ShowroomsContent Type
BlogsPublish date
02/23/2024
Summary
Within the Travis Perkins Group, we have a culture of promoting continuous learning and development. We value our people, and we want them to have the best opportunities available to ensure they are f
![Megan in a branch - Management Apprenticeship](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/19vpRqzbVUXwigjatoTDsg/75/Megan+BSS+350x400.png)
Teaser
ApprenticeshipsContent Type
BlogsPublish date
02/23/2024
Summary
Embarking on a journey of professional growth and skill development, Megan shares her reflections on what the Fast Track Management Apprenticeship means to her. As a participant in this tran
![women working as store assistant in toolstation branch](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/y6kilM3aRE4GRQjamx_s-g/75/location4.png)
Teaser
Branch, Store & ShowroomsContent Type
BlogsPublish date
01/31/2024
Summary
What is a Store Assistant job? As a Store Assistant, you'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to mak
![CV, curriculum vitae with computer keyboard on yellow background, top view](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/78Sp4FZtZEMluAjcDI9xVg/75/shutterstock_1617790147+(1).jpg)
Teaser
ApprenticeshipsContent Type
BlogsPublish date
01/10/2024
Summary
Hands-on experience and practical skills are highly valued in the workplace today. This is one of the reasons why Apprenticeships are a great way to kickstart your career and build a strong found
![Katy from Travis Perkins - Recruitment to Apprenticeship Coordinator](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/wFTOmwp1EkDwlAjatoTDsg/75/Katy+TP+350x400.png)
Teaser
ApprenticeshipsContent Type
BlogsPublish date
09/29/2023
Summary
When you think of an Apprentice you might imagine someone straight out of education, taking those first steps in their career. But according to a House of Commons report, in the 2021/2022 academic ye
![Image of Jade, Kitchen Designeer at Benchmarx](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/spPxyW0DRkTMKQjasa2r6Q/75/Jade+BMX+282x320.png)
Teaser
ApprenticeshipsContent Type
BlogsPublish date
09/29/2023
Summary
Meet Jade, one of our shining stars, who since April 2021 has dedicated herself as a full-time Kitchen Design Apprentice at Benchmarx Leamington Spa. Benchmarx stands as a specialist in kitchens and
![Travis Perkins apprenticeship in high visibility jacket in the store holding a product](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/fbxFesQQX0vTPwja2ubntQ/75/trade+supply.png)
Teaser
ApprenticeshipsContent Type
BlogsPublish date
09/05/2023
Summary
What does a good apprentice look like? Well, it really depends on the type of apprenticeship, industry, and employer you are interested in. However, generally speaking, there are skills, both sof
![Travis Perkins driver apprenticeship](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/JiIyEXAnH07TQAja2ubntQ/75/tool+hire+1.png)
Teaser
DriversContent Type
BlogsPublish date
09/05/2023
Summary
Our Level 2 Apprenticeships at Travis Perkins plc are designed for colleagues new to the industry or business to develop your industry understanding, and help you learn about our products and how
![Young female candidate laughing at job interview](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481137/94c68452-453a-4e48-853b-2bc3f60c3c83/2023.17000.1087/img/kanJ1cu9KUQatQjboTGFpA/75/shutterstock_743911858+(1).jpg)
Teaser
ApprenticeshipsContent Type
BlogsPublish date
08/23/2023
Summary
How do I prepare for an Apprenticeship interview? Whilst you can’t anticipate every single question you’ll be asked, there are ways to stay prepared no matter what questions are thrown your way.