Customer Service Apprentice

A busy and fast paced business with great benefits, and plenty of opportunities for career progression – join BSS as a Branch Sales Assistant and share our success and good times with a hard-working, friendly bunch of people.

Where Will You Be Working ?

BSS, a subsidiary of Travis Perkins Group, is looking for a talented Branch Customer Service Assistant to join our Dundee branch. 

What Will You Be Doing ? 

You’ll work within the branch sales team, dealing directly with customers to maximise sales at every opportunity, working to expand our customer base by helping to identify and develop new accounts. On a day to day basis you will be handling customer orders and enquiries by phone and email on a frequent basis. Most of our customers are regulars, so you will build up friendly relationships by giving great customer service which will encourage repeat business. You will communicate with the team and suppliers to ensure a smooth transaction for the customer from start to finish, making sure their order is delivered on time and in full. You will also be involved in face to face customer service on the trade counter.

Does This Sound Like You ?

Ideally you will have previous experience in a similar sales role with great customer service skills and the ability to build relationships with a diverse range of customers and colleagues. You will be self-motivated, enthusiastic and organised, with good numerical and computer skills. Product knowledge is key to the role but full product training will be provided.

The benefits

22 days annual leave plus bank holiday (extra day at milestone anniversaries)

Annual salary reviews

Opportunity to earn a branch/performance based bonus

Contributory pension scheme

Life Assurance and ShareSave scheme

Colleague discounts across a variety of Group businesses including special discounts of 20% in Tool Station and Tool Hire

HUNDREDS of discounts with a wide range of partners - food shopping, holidays, eating out, cinema, retail and so much more

About us

BSS Industrial - we are a top distributor of heating, pipeline, process and mechanical services equipment to the Building Services and Industrial sectors. Established over 110 years ago, we became a part of the Travis Perkins Group in 2010 and now have more than 60 BSS branches. We have a wealth of experience in our people - technical support, customer care and product engineering.

Are you ready to join our team and take the next step in your career? Apply now!

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our goal that everyone within our Group feels safe, welcome and willing to be their authentic selves. You be you, it makes us, us.

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