Customer Sales Assistant

Role Title : Trade Counter 

Company  : BSS Industrial 

Reports to : Warehouse Supervisor / Branch Manager 

Role Purpose 

To be the first point of contact for customers and suppliers when entering our premises, who should be greeted with a positive ‘Can Do’ attitude. Assisting the Warehouse Supervisor and branch team in offering an excellent level of service for our customers and suppliers whilst upholding the ‘Stay Safe’ culture of our business. 

Main Duties and Responsibilities 

1. To provide a high quality of customer service on the Trade Counter. 

2. Assisting the loading and unloading of stock using the appropriate mechanical handling equipment or manually when required. 

3. To maintain the required stock levels on the Trade Counter, and merchandise to maximise the profitable operation of the branch. 

4. Ensure the use of correct documentation when booking goods in and out of the branch. 5. Identification and reporting of damaged stock through the correct procedure. 6. Completion of daily sheets for MHE and make sure safe operational procedures are adhered to all times. 

7. Participate in stocktaking as required. 

8. Ensure all ‘Stay Safe’ procedures and policies are followed, making sure the highest levels of housekeeping standards are maintained. 

9. All near misses, hazards and injuries to be reported to your line manager. 10. To participate and drive your development through training and learning from others. 

Knowledge/Skills 

1. Good communication skills. 

2. Ability to work on own initiative with the minimum of supervision. 

3. Excellent customer service skills. 

4. Ability to work as a member of a team. 

5. Good interpersonal skills with the ability to relate to a diverse spectrum of people. 6. Ability to work in a methodical and tidy manner. 

7. Good administrative skills. 

8. Ability to operate Mechanical Handling Equipment (Training available.) 9. Ability to meet the physical demands of the role.

Desirable 

1. Product knowledge. 

2. Previous experience in a similar role. 

3. Full clean driving licence. 

Important Behaviours 

1. Customer focus. 

2. Continuous improvement. 

3. Planning and organising. 

4. Drive and initiative. 

5. Teamwork. 

6. Commitment and enthusiasm. 

7. Collaboration and building relationships. 

Note 

The job description reflects the major tasks to be carried out by the position holder, and identifies the level of responsibility at with the position holder is required to work. In the interest of effective working, major tasks may be reviewed at any time to reflect changing needs and circumstances. The position holder will also be required to carry out such other duties as may be determined from time to time to be within the general scope of the role. 

Health & Safety 

The position holder at all times must work within company policies, guidelines and procedures.