Telesales / Account Manager

Part of the Travis Perkins Group, CCF are a nationwide distributor of insulation and interior building products to the UK construction industry and with your help our goal is to be number one in the industry for customer service, ensuring we provide all of our customers with the support they need to get the job done. So ask yourself, are you Completely Customer Focused?

Being a part of the Telephone Sales Team with us gives you a fantastic opportunity to showcase your ability to build relationships with customers. Don’t worry though, we don’t expect you to already be an expert in our products. There is no cold calling with this role! 

For this position you must have worked in a telephone sales environment, where you have made outbound telephone calls to existing and lapsed clients. The product side of our business we will train you in!

You will be required to build customer relationships to re-ignite, develop new relationships and take our customer experience to a new level! 

You will be working Monday to Friday 8am to 5pm. No weekend or Bank Holiday working! 

Here at CCF the customer is at the heart of everything we do and with our commitment to getting closer to our customers the new sales squad will support us to achieve our ambition. As part of this new exciting initiative and continue to provide market leading service and product availability. 

As part of this new exciting initiative you will build relationships by providing market leading service and product availability. You will drive sales and new business initiatives to lapsed customers or customers who have previously traded with us. It is essentially a warm call, we’re a market leader so we’re well known and want to reconnect with those that we haven’t spoken to in a while.

We’ve got a great proposition through customer service, technical services and sustainability, so we have a point of difference versus our competitors. 

Who are we looking for? 

Well, branch life is fun, fast-paced and full of personalities so we’re keen to find colleagues that can match the energy levels. 

However, you must be able to demonstrate you’re a people person, a creative thinker and someone who can associate or relate to our customer base.

And finally we need a motivated, driven self-starter who can drive change and demonstrates an entrepreneurial spirit. 

This is a great opportunity to grow your career in a brilliant industry.

Where will you be working?

CCF is a prominent distributor of insulation, drywall and ceiling products to the UK’s construction industry.  We are committed to working with our customers to deliver a convenient and efficient service, it’s what makes us completely customer focused! You will be working from our CCF West Bromwich office, dealing with key customer accounts and the onboarding of new business accounts.

What's in it for you?

• Competitive salary + excellent benefits

• 22 days of holiday, plus bank holidays

• Save-as-you-earn scheme / Buy-as-you-earn scheme / Contributory pension scheme

• Colleague discounts across a variety of our Group businesses, including 20% off at Toolstation. We also have several online discounts at thousands of retailers from theme parks to eating out and cinemas.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our goal that everyone within our Group feels safe, welcome and willing to be their authentic selves. 

About Us

As part of the Travis Perkins Group, CCF is one of the fastest-growing businesses in our sector. We are one of the largest distributors of specialist interior construction materials in the UK and supply dry-lining, insulation, suspended ceilings, and glazed partitioning materials to some of the largest specialist contractors in the country. If you'd like to be a part of our motivated and driven business that will equip you to be the best Regional Account Manager possible, we want to hear from you.

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