IT Service Desk Analyst

We're currently recruiting for an IT Service Desk Analyst to join our IT team on a permanent basis, you will be responsible for providing initial first line support for all users of company applications, devices, and services.

This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 3 weeks working from our HUB head office on a rota basis.

What you'll do…

As a Travis Perkins IT Service Desk Analyst, you will be working within a truly dynamic environment that’s often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team.  You will be getting involved with:

• Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements

• Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported

• When appropriate, attempt to resolve issues whilst the user remains on the telephone

• If necessary, escalating the fault and working with the correct internal support team to enable the successful resolution of the issue

• Accurately record all fault information onto the Help Desk call logging system

• Update users on the progress of faults, including advice on how best to proceed where appropriate

Is this you?

• Experience in a previous customer service or support role, preferably telephone based

• Good telephone and PC skills, using a variety of office software packages

• Good analytical skills and methodical approach to problem solving role or recent academic studies

• Excellent attention to detail

• Great listening skills and be able to multi-task

Please note this position involves shift working including evenings and weekends, working on a rota basis.Therefore you will need to be able to accommodate these hours.

What’s in it for you?

Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:

• Competitive bonus

• Save-as-you-earn scheme

• Buy-as-you-earn scheme

• Contributory pension scheme

• Colleague discount across a variety of Group businesses

A bit about us

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and we're providing in-house designed & built bespoke software and applications. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.

With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. 

Click to apply, if you're ready for your next exciting challenge!