What you'll do
Our customer service colleagues are an integral part of our business and are responsible for maintaining our success and reputation for treating every customer with care. We give our best, to be the best!
Toolstation is one of Britain’s fastest growing suppliers of tools, accessories and building supplies to the trade, home improvers and self-builders. With a multi-channel offering, Toolstation customers can buy online, at over 550 stores across the UK and through our dedicated UK call centre.
This role will be office based at our Head Office in Bridgwater. Hybrid working will be granted after 6 month probationary period.
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – utilising both phone and enquiries via webchat.
Asking questions and building relationships. Reading conversations quickly and effectively - making sure our customers leave our contact centre happy and are provided with the guidance and accurate information they need.
Being resilient. Effectively handling call after call – from general enquiries to customer complaints, you need to be ready to deal with all circumstances.
Work Collaboratively. Joining our 1st line team members to achieve team goals.
What you'll bring
Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and hold excellent communication and interpersonal skills.
Good sense. We need you to read conversations quickly and manage them effectively using a good judgment approach, so you will need to have strong customer service orientation.
A positive attitude. Make sure that our customers have a great experience. You need to be able to remain positive and professional whether working alone or in a team.
Reliability. Be there when we need you, be flexible and fun to be around with good time management and organisational skills.
Yourself. Bring your whole self to work and let your true personality shine through.
What you'll get
Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Don't just take our word for it, click here to listen to some of our contact centre colleagues talk about why they enjoy working for Toolstation, and what a typical day looks like.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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