What you'll do
Our customer service colleagues are an integral part of our business and are responsible for maintaining our success and reputation for treating every customer with care. We give our best, to be the best!
Toolstation is one of Britain’s fastest growing suppliers of tools, accessories and building supplies to the trade, home improvers and self-builders. With a multi-channel offering, Toolstation customers can buy online, at over 550 stores across the UK and through our dedicated UK call centre.
This role will be office based at our Head Office in Bridgwater. Hybrid working will be granted after 6 month probationary period.
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – utilising both phone and enquiries via webchat.
Asking questions and building relationships. Reading conversations quickly and effectively - making sure our customers leave our contact centre happy and are provided with the guidance and accurate information they need.
Being resilient. Effectively handling call after call – from general enquiries to customer complaints, you need to be ready to deal with all circumstances.
Work Collaboratively. Joining our 1st line team members to achieve team goals.
What you'll bring
Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and hold excellent communication and interpersonal skills.
Good sense. We need you to read conversations quickly and manage them effectively using a good judgment approach, so you will need to have strong customer service orientation.
A positive attitude. Make sure that our customers have a great experience and to be a problem-solver with sound decision making skills.
Reliability. Be there when we need you and to always be well organised and capable of managing time effectively.
Yourself. Bring your whole self to work! Be friendly, flexible, and comfortable communicating across different channels.
What you'll get
Sociable Working Hours: Monday to Friday, 9 AM to 5 PM, with a paid 30-minute break.
Generous Holidays: 22 days per annum + Bank Holidays (increases after 5 years of service).
Comprehensive Training: A 4-week detailed training program to set you up for success.
Employee Benefits:
myMoney: Pension scheme with varying matched contributions, Life Assurance, and ShareScheme.
myColleagueDiscount: Discounts across TP Group including tool hire and Toolstation.
myHealth: Aviva DigiCare, Employee Assistance Programme, Cycle to Work, and more.
myLife: Car options (NovaLease/MotivaDirect), legal services, and enhanced maternity pay (26 weeks at 100% average earnings after 1 year of service).
myCareer: Ongoing development and award-winning apprenticeships.
Don't just take our word for it, click here to listen to some of our contact centre colleagues talk about why they enjoy working for Toolstation, and what a typical day looks like.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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