Customer Sales Expert

Joining our friendly and hard working TP family as a Customer Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.

The closing date for this role is 06/12/2024. Interviews will take place in the weeks commencing 09/12/2024, with a January 2025 start. 

Travis Perkins is the UK's largest supplier of building materials to the building and construction industry, supplying thousands of products and materials, and a hire service, to trade professionals and self-builders across the nation. With a wide range of quality timber, building materials, kitchens, plumbing and heating, landscaping, painting and decorating essentials and tools for the job - we do what matters for the trade.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• - Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.

• - You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.

• - You'll be responsible for ensuring the safe and correct movement of our products around the branch

• - Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

You’ll work within the branch Sales Team, dealing directly with customers to maximise sales at every opportunity, working to expand our customer base by helping to identify and develop new accounts. On a day to day basis you will be handling customer orders and enquiries by phone and email on a frequent basis. Most of our customers are regulars, so you will build up friendly relationships by giving great customer service which will encourage repeat business. You will communicate with the team and suppliers to ensure a smooth transaction for the customer from start to finish, making sure their order is delivered on time and in full. You will also be involved in face to face customer service on the trade counter.

What experience do you need?

This is a key customer facing role, you just need the ability to provide great customer service, be confident in a sales environment...we can teach you about our products.

Does this sound like you?

You will be a confident communicator, able to build rapport with all customers and an ability to sell! You will handle sales calls via phone and email, you will support the counter sales in the branch serving face to face but also support the internal sales team with quotes, invoices and queries.

Being a Customer Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values. 

You’ll also receive £Competitive pay + Benefits (which includes a discretionary annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation).  Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.  Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.