Credit Administrator

Location - Keyline, Glasgow G5 8HQ  - This role is onsite working

As a credit administrator, you will be responsible for managing and administrating various credit-related tasks. The primary responsibility will be to  process customer requests for Proof of Delivery (POD), liaising with suppliers to obtain the correct delivery documents, and ensuring timely delivery of these documents to customers. This role is crucial in minimizing overdue disputed invoices and enhancing supplier relationships.

Don't already have admin experience? You can join our industry leading apprenticeship programme and complete a 12 month, Level 3 Business Administration Apprenticeship. Where you will gain all of the necessary skills, knowledge and behaviours to be the best you can be.

Key Responsibilities:

• Receive and review customer POD requests promptly.

• Place requests with suppliers and ensure timely follow-ups for resolution.

• Communicate effectively with suppliers via email and phone to track the status of requests.

• Send POD to customers once received.

• Update the Invevo system to notify credit controllers that invoices are available for collection.

• Conduct thorough checks on online portals and email communications to verify order details.

• Review quantities and product descriptions to ensure accuracy in all transactions.

• Monitor and manage the volume of POD requests to minimize the impact of overdue disputed invoices.

• Escalate unresolved issues to the appropriate parties as needed.

• Explore and implement new methods of working to enhance efficiency and streamline processes.

• Build and maintain strong relationships with suppliers to foster collaboration and trust.

• Assist with customer inbound calls

• Undertake additional duties as allocated by the Manager.

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To ensure success in the role you would possess the following:

• Ability to establish and maintain good client relationships, both internally and externally and at all levels.

• Excellent Time Management & Customer Service skills

• Strong attention to detail and organizational skills.

• Excellent communication skills, both written and verbal.

• Process driven

• Ability to work proactively

• Ability to manage multiple tasks and prioritize effectively.

• Work well under pressure and to tight deadlines

• Must be motivated to succeed

• Proficiency in using online portals and invoicing systems,

• Drive for continuous improvements in all aspects of job role

What’s in it for you?

You’ll be supported by some of the best training and development in the industry. Our impressive internal succession programme means, whatever it is you do with us, it will be easy for you to learn, grow and develop across the Travis Perkins Group.

We’ll also equip you with a benefits package that grows as you grow with the company:

- Competitive performance related bonus

- Save-as-you-earn scheme

- Buy-as-you-earn scheme

- Contributory pension scheme

- Colleague discount across a variety of Group businesses

A bit about us

Keyline helps customers build, protect and maintain the vital infrastructure we all depend on to live our lives.Underfoot and underground, our products are everywhere, in everything built around us. From mini-roundabouts and megastructures, housing estates and football stadiums, road construction and flood defence, energy, water and data supply. 

Building trusted relationships with our customers and ensuring that we are easy to do business with - for colleagues, customers and suppliers is what makes Keyline stand out from the crowd. We know customers have a choice about who they work with and we want to be the civils experts they trust and turn to every time. 

While we’re not a business that the public would instantly recognise, that’s ok. We’re happy working to support our customers, so they can solve important problems like climate change and population growth, while making the everyday happen. 

Come and Grow with us!

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