Credit Administration Team Leader

Location - Keyline, Glasgow G5 8HQ  - This role is onsite working

Are you an experienced team leader? Or are you ready to take a step up? We have a fabulous opportunity for a Credit Administrator Team Leader to join Keyline.

Key Responsibilities:

• Leadership and Team Management: Lead and supervise a team of 3 colleagues responsible for managing customer Proof of Delivery (POD) requests and liaising with suppliers to obtain necessary documentation.

• Escalation Point: Act as the primary point of contact for escalating unresolved POD issues with suppliers, ensuring timely resolution and maintaining positive supplier relationships.

• Performance Tracking and Reporting: Monitor team performance, track key metrics such as volumes of POD requests received and resolved, and average resolution time. Provide regular reports to management, highlighting team's effectiveness and areas for improvement.

• Process Optimization: Continuously evaluate and improve team processes to enhance efficiency and effectiveness in resolving POD disputes and minimizing overdue disputed invoices.

• Stakeholder Collaboration: Work closely with Credit Controllers, the BPI team, Commercial and other relevant departments to ensure a seamless  process and enhance overall customer experience.

• Impact: Ensure that low volumes of disputes impacting overdue 

Qualifications and Skills

• Leadership and Management Experience: Proven experience in leading and managing a team, preferably within a customer service environment.

• Strong Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to effectively interact with team members, suppliers, and other stakeholders.

• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and implement solutions to improve team performance and resolve escalated issues.

• Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple deadlines, and ensure team members are meeting their targets.

• Proficiency in Relevant Systems:Google Sheets, Google Mail, on line portals 

What’s in it for you?

You’ll be supported by some of the best training and development in the industry. Our impressive internal succession programme means, whatever it is you do with us, it will be easy for you to learn, grow and develop across the Travis Perkins Group.

We’ll also equip you with a benefits package that grows as you grow with the company:

- Competitive performance related bonus

- Save-as-you-earn scheme

- Buy-as-you-earn scheme

- Contributory pension scheme

- Colleague discount across a variety of Group businesses

A bit about us

Keyline helps customers build, protect and maintain the vital infrastructure we all depend on to live our lives.Underfoot and underground, our products are everywhere, in everything built around us. From mini-roundabouts and megastructures, housing estates and football stadiums, road construction and flood defence, energy, water and data supply. 

Building trusted relationships with our customers and ensuring that we are easy to do business with - for colleagues, customers and suppliers is what makes Keyline stand out from the crowd. We know customers have a choice about who they work with and we want to be the civils experts they trust and turn to every time. 

While we’re not a business that the public would instantly recognise, that’s ok. We’re happy working to support our customers, so they can solve important problems like climate change and population growth, while making the everyday happen. 

Come and Grow with us!

#TP/SF/4