What you'll do
Trade Business to Business accounts are a really important and valuable part of our business here at Toolstation. You’ll be the key point of contact for National accounts which means being responsible for 60 ongoing mid value Business to Business accounts on a daily and weekly basis. Building their spend level in line with set KPIs, you’ll work closely with the Regional Managers and Store Managers in your geographical region to identify and engage with new and potential Business to Business customers in line with set expectations. This role will oversee all aspects of the customer journey and their touch points; both instore and online and support with any trade credit related inquiries.
Day-to-day
Delivering customer centric improvement. You’ll have a responsibility to investigate and review our colleague and customer process to identify issues and drive the solutions to ensure that the user experience is best in class.
Problem Solving - You’ll quickly identify and react to longer term problems, looking at the root cause & working quickly to ensure that we mitigate the potential impact to our customers.
Interpersonal Skills - Building great relationships is key to this role, working with colleagues across the business, you’ll create constructive, efficient and logical plans, to best impact the customer experience.
Strategic Thinking & Awareness - You’ll keep an eye on Commercial opportunities, reviewing the market to understand how we can capitalise on any developmentsWhat you'll bring
B2B sales experience - You’ll have already proven yourself in a B2B field sales role and can demonstrate success at farming and developing accounts as well as new business hunting.
Commerciality – Makes timely, winning decisions to generate value. Holds a winning mentality. Controls local resources. Is accountable for results of a small team or operation. Has a drive to succeed making decisions within a framework and problem solving on behalf of the customers. Understands what makes us successful and the commercial impacts of their decisions. Stays up-to-date on daily happenings, developments and challenges in the business
Relationship building - Proactive in identifying and developing strategically important relationships. Works to communicate key business benefits to customers with different spend and engagement levels
Change Agility - Thrives in rapidly changing situations and deals well with ambiguity – problem solving at pace. Welcoming, embracing and landing change for the benefit of the customers and colleagues. Ensures we are fit for today and the future, continuously transforming, adapting and changing. Adapts and changes in line with business needs. Comfortable and confident making decisions
Yourself. Bring your whole self to work and let your true personality shine throughWhat you'll get
Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre and at our Distribution Centres in Middleton, Redditch and Daventry, and in our network of over 560 branches throughout the UK, work together to get the job done. And with plans to open another 40 branches next year, we always have opportunities for great people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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