What you'll do
Trade Business to Business accounts are a really important and valuable part of our business here at Toolstation. You’ll be the key point of contact for National accounts which means being responsible for 60 ongoing mid value Business to Business accounts on a daily and weekly basis. Building their spend level in line with set KPIs, you’ll work closely with the Regional Managers and Store Managers in your geographical region to identify and engage with new and potential Business to Business customers in line with set expectations. This role will oversee all aspects of the customer journey and their touch points; both instore and online and support with any trade credit related inquiries.
The role will be hybrid / field based, so travel is essential and you will need to hold a full driving licence.
Company Car will be provided, as you will cover the Central Belt of Scotland.
Day-to-day
Delivering customer centric improvement - You’ll have a responsibility to investigate and review our colleague and customer process to identify issues and drive the solutions to ensure that the user experience is best in class.
Problem Solving - You’ll quickly identify and react to longer term problems, looking at the root cause & working quickly to ensure that we mitigate the potential impact to our customers.
Interpersonal Skills - Building great relationships is key to this role, working with colleagues across the business, you’ll create constructive, efficient and logical plans, to best impact the customer experience.
Strategic Thinking & Awareness - You’ll keep an eye on Commercial opportunities, reviewing the market to understand how we can capitalise on any developments.
What you'll bring
B2B sales experience - You’ll have already proven yourself in a B2B field sales role and can demonstrate success at farming and developing accounts as well as new business hunting.
Commerciality – Makes timely, winning decisions to generate value. Holds a winning mentality. Controls local resources. Is accountable for results of a small team or operation. Has a drive to succeed making decisions within a framework and problem solving on behalf of the customers. Understands what makes us successful and the commercial impacts of their decisions. Stays up-to-date on daily happenings, developments and challenges in the business.
Relationship building - Proactive in identifying and developing strategically important relationships. Works to communicate key business benefits to customers with different spend and engagement levels.
Change Agility - Thrives in rapidly changing situations and deals well with ambiguity – problem solving at pace. Welcoming, embracing and landing change for the benefit of the customers and colleagues. Ensures we are fit for today and the future, continuously transforming, adapting and changing. Adapts and changes in line with business needs. Comfortable and confident making decisions.
Problem Solving - Quickly identifies longer term problems on the horizon. Is able to determine the route cause and mitigate potential impact to customers.
Yourself - Bring your whole self to work and let your true personality shine through.
What you'll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us there will be opportunities to take your career wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Middleton, Redditch and Daventry, and in our network of over 570 branches throughout the UK, work together to get the job done. And with plans to open many more branches this year, we always have opportunities for great retail professionals who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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