Joining our friendly and hard working TP family in Walsall as a Customer/Branch Sales Assistant, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing?
Our Walsall branch is a BUSY one! A team of of 30 colleagues operating a busy counter service, sales desk, tool hire, Benchmarx kitchens and a managed service operation. But what a great place to work! No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- You'll be responsible for ensuring the safe and correct movement of our products around the branch
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
You’ll work within the branch Sales Team, dealing directly with customers to maximise sales at every opportunity, working to expand our customer base by helping to identify and develop new accounts. On a day to day basis you will be handling customer orders and enquiries by phone and email on a frequent basis. Most of our customers are regulars, so you will build up friendly relationships by giving great customer service which will encourage repeat business. You will communicate with the team and suppliers to ensure a smooth transaction for the customer from start to finish, making sure their order is delivered on time and in full. You will also be involved in face to face customer service on the trade counter.
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service, be confident in a sales environment...we can teach you about our products.
Does this sound like you?
You will be a confident communicator, able to build rapport with all customers and an ability sell! You will handle sales calls via phone and email, you will support the counter sales in the branch serving face to face but also support the internal sales team with quotes, invoices and queries.
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer/Branch Sales Assistants. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer/Branch Sales Assistant in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.
You’ll also receive £Competitive pay + Benefits (which includes a discretionary annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
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