QA Technical Manager
This role is office based with travel to our sites in the West Midlands
To provide agile and flexible technical support across the breadth of the business, working closely with the technical team on product development and commercial team on management of material supply, sourcing and suppliers to ensure compliance with legal, quality, safety, environmental and ethical requirements standards.
You will also work closely with operations to ensure appropriate QC set up and processes within factories ensuring best quality product is shipped to customers.
Principal Accountabilities
Responsible for providing agile and flexible technical support to the technical, commercial and operations team in accordance with prioritised business needs.
Responsible for product evaluation and approval working with the technical team, including risk assessment and benchmarking processes, to ensure that product development is compliant.
Carry out supplier evaluation and approvals as appropriate, including associated manufacturing sites, and ensure all non-compliance issues are effectively dealt with and appropriate remedial action taken. Ensure that the necessary improvements are identified and followed through with the timely and accurate distribution of associated reports.
To ensure all non-compliance issues are effectively dealt with and appropriate remedial action taken through direct contact with appropriate Supplier contact prior to product approval.
Work with Operations to ensure QC set up in each factory is fit for purpose. Measure and monitor manufactured product quality standards to ensure customer service levels and satisfaction are met.
Investigate and report on technical queries and quality concerns in relation to product returns, critical product failures and customer complaints identifying remedial actions, product changes and associated cost implications.
Identifying opportunities for profit improvement, through close collaboration with the Technical, Commercial and Operations teams proactively using knowledge of product specifications and supplier capabilities
Ensure accuracy of product certification and specification data For Staircraft products and those provided by Suppliers and maintain technical files to the required level of detail and content.
What you’ll need to have/be:
In-depth knowledge of QA and responsible sourcing practices and methodology
At least 5 years related experience
A proven track record in delivering improvements in Quality Assurance and Responsible Sourcing in a commercial environment
Performance reporting, analytics, processes development
Practical experience of Supplier, Factory, CSR (Ethical) audits
Delivery of commercial benefit and Customer proposition development
Highly analytical
Problem solving
Stakeholder management
Excellent internal & external communication skills with the ability promote change
Commercial thinking
Working knowledge of British & European product safety, legal & technical standards and associated compliance certification/conformance
Self driven and tenacious
Highly organised and with a strong attention to detail
Ability to prioritise and multitask
What’s in it for you?
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
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