We are looking for an experienced, customer service focused and enthusiastic HR Helpdesk Assistant to join our dedicated and upbeat HR People Services team based in Lodge Farm, Northampton.
In this role, you will utilise your excellent communication skills as you will be working within a fast-paced environment, assisting colleagues and managers with HR, Payroll and Reward queries. This is a key role within our HR function, as you are the primary contact for supporting colleagues via telephone, email and through our People Services portal with vital solutions to their queries and liaising with our Tier 2 teams for specialist knowledge.
If you have a passion for HR and want to utilise your excellent high volume customer service/HR experience, then we want to hear from you!
We’re not asking for you to have worked in a similar role previously, but you’ll need to bring your strong customer service and strong interpersonal skills to join this fun, fast-paced environment. Your excellent judgement in understanding how to tailor information for the audience will contribute to ensuring, as a team, we communicate all responses, instructions and decisions clearly.
Full time office attendance at or Head Office is required for the first 6 months, after which occasional home working will be reviewed (1 day per week, maximum of 2)
Along with the above, you’ll also have:
- Professional telephone manner.
- Strong ability to prioritise your workload, adapting and responding to changes.
As a HR Helpdesk Assistant, we’ll also support you in developing your career within the Travis Perkins Group which could involve progression within the department, HR function or other parts of the business. If like us you put customers at the heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.
What can we offer you?
You’ll be supported by some of the best training & development in the industry. Our impressive internal succession programme means, whatever it is you do with us, it will be easy for you to learn, grow and develop across the Travis Perkins Group. We’ll also equip you with a benefits package that grows as you grow with the company:
Competitive annual salary
Business performance related bonus
Save-as-you-earn scheme
Buy-as-you-earn scheme
Contributory pension scheme
Colleague discounts across a variety of Group businesses including with special discounts across our Trade Merchanting businesses, 20% off at Toolstation.
Support on various areas such as health and wellbeing
MyPerks discounts across shop retailers and restaurants
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 19,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us!
