Hard Services Manager
Manage day to day relationships with FM M&E suppliers, taking ownership for contract compliance and being accountable for generating maximum value from suppliers, delivering cost savings and performance objectives. Services to be managed include (but not limited to) mechanical and electrical, including all aspects of Fixed Wire Testing
Location: Hybrid working with some time based in Northampton office.
You may currently be a Looker developer, portal developer or Senior Developer who is looking to develop their career within a growing team.
We regard these to be following key activities;
Provide subject matter expertise and professional advice to the FM team, wider Group Property teams and all Business Divisions pertaining to all matters within the built environment. This potentially includes acting as an emergency point of contact out of hours and responding/managing incidents and escalations arising from the helpdesk.
Responsible for the day to day management of multiple regional, national or divisional suppliers, including management of costs, accruals, queries and escalations whilst maintaining service levels. This includes visiting the estate within an agreed geographical boundary and resolving issues to agreed timescales.
Measure supplier performance (PMS) against contractual and aspirational service delivery targets whilst monitoring and maintaining improvement plans. Lead supplier review meetings to assess supplier performance and contract compliance and take corrective action as agreed with the supplier relationship management (SRM) strategy, ensuring the highest levels of compliance, health and safety are maintained at all times
Does this sound like you?
Experience in managing complex procurement programmes
Experience in delivering a first class customer service in line with Institute of Customer Service (ICS) or similar
Track record in presenting to senior stakeholders for buy-in on service solutions
Comfortable reading contracts in relation to cost modelling and SLA’s and have the ability to work with TP group teams to agree variations to contracts for goods and services 2
What’s in it for you?
You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
Come and Grow with us
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels self, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels self, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
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