FM and Contractor Account Manager - South West
What will you do?
Responsible for the ongoing strategic customer management of a number of FM Account Customers on an assigned ledger to include development of strong customer relationships with the aim of becoming a trusted partner. Deliver profitable sales through demonstrating value and efficiency in order to retain current and win new business.
Some accountabilities of the role:
Manage a number of FM customers on assigned ledger, building business relationships, in order to influence ongoing development and retention of the contract through delivery of an annual strategic plan.
Identify sales opportunities across the TP Group and Managed Services sectors with the customer, in particular sub contractor, planned, void, new build works, and engage with internal stakeholders to realise these opportunities, such as Industry Initiatives like Social Housing Decarbonisation Fund (SHDF) and Awaab’s Law (Prevention of damp and mould and health critical repairs).
Propose and manage the execution of margin enhancing opportunities such as effective price and product reviews and keep records of all proposals offered to customers, whether accepted or not.
Act as the key contact for the customer, attend review meetings, respond to all day to day requests, and resolve all issues that should arise with the support of central functions and operational teams.
Ensure that Travis Perkins meets all of its contractual obligations during the lifetime of the contract. Undertake annual reviews with the customer reinforcing the added value and benefits of partnering with TPMS, in order to increase the likelihood of contract extension/retention at the point of re-tender.
Lead the tender and retender process working with key external and internal stakeholders to ensure award and retention of all contracts being managed, with support of the Central and Operational teams. Own accountability for all Permission To Proceed tenders and direct awards, and be confident to articulate the Contract Workbook contents to TPMS MD for final sign off.
Lead Quarterly Strategic meetings with the customer, reviewing the contract performance and ‘high level’ initiatives (barriers to entry for competitors) such as IT integration, TPGO Suite, van stock management, community investment (social value), promoting continuous improvement and recording all actions and resolutions.
Support mobilisation of customer activity within the business continually monitoring service and performance to ensure we meet and exceed customer expectations.
Manage and update the customer special pricing agreement (CSA). Ensure all customer deals in place are maximised to their sales potential including Claimbacks, Rebates and Margin Management.
What you’ll need to have/be:
Customer Management Experience
Excellent communicator
High level negotiator at senior customer levels
Ability to relate to a broad spectrum of individuals.
Excellent Presentation skills
Customer focused
Problem solver
Sound commercial awareness
Numerate
Organised
Innovator
Great influencer
Engaging Team Player
Industry and sector market knowledge
Collaborator with ability to work effectively across multiple teams
Willingness to listen and learn. Positive approach.
What’s in it for you?
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
